This course delves into the intricacies of Complaint Management within the GxP framework, emphasizing patient safety, product quality, and regulatory compliance. Participants will explore the journey of a complaint, from its initial registration to its comprehensive investigation and resolution. The course underscores the significance of identifying root causes, categorizing complaints based on severity, and the interplay between Complaint Management and Pharmacovigilance. Real-world case studies illustrate the complexities of managing quality in a global pharmaceutical supply chain. Additionally, distinctions between terms like 'Internal Deviation' and 'Internal Complaint' are clarified. Designed for professionals in Quality Assurance and Regulatory Affairs, this course equips learners with the knowledge to handle complaints effectively, ensuring both consumer satisfaction and adherence to regulatory standards